My iphone has wifi issues it has a blue check mark next to it but it wont let me go online please help me fix this

can some help me because when i try connecting to my wifi the blue check mark is their but when i try going online i cant and it doesn’t show the wifi on the top of my phone someone please help me

iPhone 7, iOS 14

Posted on Aug 18, 2021 7:03 AM

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Question marked as Top-ranking reply

Posted on Aug 19, 2021 7:12 AM

Hello Noahdavies987,


Thank you for using Apple Support Communities. Based on your post, you're connected to Wi-Fi but it doesn't reflect this in the Menu Bar.


Go to Settings > Wi-Fi > and make sure you're connected to a network. (Sounds like you've done this already.)


If you're using a VPN or security software, we'd recommend to disable them and restart the device. As these may be blocking the connection.


In Settings > Wi-Fi > tap the 'i' next to the network name. If the beginning of your IP address starts with 169, then it's a self-assigned IP address. You'd want to try to restart the modem and router. If the issue persists, with the same beginning, then you'd want to contact your internet provider.


Make sure the correct time and date are showing up in Settings > General > Date & Time.


If the issue continues, then you'd want to Contact Apple Support


Hoping this helps out, take care.

1 reply
Question marked as Top-ranking reply

Aug 19, 2021 7:12 AM in response to Noahdavies987

Hello Noahdavies987,


Thank you for using Apple Support Communities. Based on your post, you're connected to Wi-Fi but it doesn't reflect this in the Menu Bar.


Go to Settings > Wi-Fi > and make sure you're connected to a network. (Sounds like you've done this already.)


If you're using a VPN or security software, we'd recommend to disable them and restart the device. As these may be blocking the connection.


In Settings > Wi-Fi > tap the 'i' next to the network name. If the beginning of your IP address starts with 169, then it's a self-assigned IP address. You'd want to try to restart the modem and router. If the issue persists, with the same beginning, then you'd want to contact your internet provider.


Make sure the correct time and date are showing up in Settings > General > Date & Time.


If the issue continues, then you'd want to Contact Apple Support


Hoping this helps out, take care.

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My iphone has wifi issues it has a blue check mark next to it but it wont let me go online please help me fix this

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