You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Big Sur updates

Update to Big Sur 11.5.2 continually to fails.

Posted on Aug 18, 2021 9:58 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2021 10:05 AM

Try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the App Store, search for and download the full Big Sur installer.

#3 - run the installer from the Safe Mode.



I've had better luck goring thru the App store than thru the System/Software Update preference pane.


3 replies
Question marked as Top-ranking reply

Aug 18, 2021 10:05 AM in response to eager-to-know

Try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the App Store, search for and download the full Big Sur installer.

#3 - run the installer from the Safe Mode.



I've had better luck goring thru the App store than thru the System/Software Update preference pane.


Aug 21, 2021 2:41 PM in response to Old Toad

My macbook pro 2017 after the update to the 11.5.2(20G95) reboot and stuck asking me "an internet connection for an important update for the mac and until is not installed you can't use the mac"

(the password for the connection it's ok..).

i've tried even to reinstall from the safe mode bigsur downloaded from appstore..but he ask me to authorize the disk...(and the password it's ok)

i don't understand ..i never have a problem with the updates....i made a time machine from the safe mode..but it's made from that macos. i really don't know what i need to do...

PLEASE HELP ME!

Big Sur updates

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.