recovery code
My iPad keeps asking for a 28 character recovery key, but when I submit my information, I never get anything. What should I do?
iPad, iOS 12
User profile for user:
kamote0628
User level:
Community Specialist
Hi Chocolatemom, We appreciate you reaching out to us. We understand that you are being asked to enter a 28-character code on your iPad, but nothing happens when you submit the code.
We’d like to gather additional details that may help us be in a better position to assist you.
Are you using the same steps in the article below?
How to use account recovery when you can’t reset your Apple ID password
If yes, are you getting an error message?
Also, have you had the chance to try a different Wi-Fi network when performing the task?
These details may help us in isolating the issue.
Take care!