Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Hello Everyone,
I bought an iPhone for a relative as a gift who lives in another country. She has been unable to use it because it has been blocked. The tech specialist in Colombia is saying that she needs the iPhone to match the email that is registered under. (software and hardware emails?) Has anyone encountered such a thing, and knows how to fix it?
iPhone 7 Plus
Unfortunately the person who originally owned the phone needs to reset it, following these instructions:
How to remove Activation Lock - Apple Support
Without their help, there is nothing you can do.
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Unfortunately the person who originally owned the phone needs to reset it, following these instructions:
How to remove Activation Lock - Apple Support
Without their help, there is nothing you can do.
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Thank you so much! I will try this.
Blocked Phone in another country
