The camera icon won’t appear

Hi kycol,

We understand you're unable to scan a document using the Notes app. We see that you reviewed the article How to scan documents on your iPhone, iPad, or iPod touch If you haven't, we suggest restarting the iPhone Restart your iPhone

If restarting doesn't help, we'd like to ask some questions to get a better understanding. The information may be help get you more answers.

• Are you getting the option to "Scan Documents" after tapping on the Camera button?
• Are you getting an error message when attempting to scan?
• Has it ever worked properly?

Take care.