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Hello All,


I got a brand new MacBook Pro M1 and after two weeks using it I have noticed a small white mark below the screen. Using a flash light it goes bigger or smaller depending on the amount of light and the angle on it. It really appears to be a scratch…but the computer it two weeks old and no chance this was a damage cause by misuse.


Any idea where this came from? I wonder whether any one of you have the same problem and how you solve it.


Thanks!

MacBook Pro (2020 and later)

Posted on Aug 21, 2021 8:43 AM

Reply
1 reply

Aug 21, 2021 8:45 AM in response to Rafaelh

Rafaelh wrote:

Hello All,

I got a brand new MacBook Pro M1 and after two weeks using it I have noticed a small white mark below the screen. Using a flash light it goes bigger or smaller depending on the amount of light and the angle on it. It really appears to be a scratch…but the computer it two weeks old and no chance this was a damage cause by misuse.

Any idea where this came from? I wonder whether any one of you have the same problem and how you solve it.

Thanks!
https://discussions.apple.com/content/attachment/4c352f66-a825-48c5-a230-9f633fca4943



You have a limited 14 days to return for a full refund or exchange for one that suits you better.


After that it would be a warranty repair— if deemed necessary for you issue


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


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