Two-step authentication

2 Step Verification or 2 Factor Authentication?

2 Step Verification 

How do I turn off two-step verification?

Sign in to your Apple ID account page.     

In the Security section, Click Edit.

Click Turn Off two-step verification.

Create new security questions and verify your date of birth.

You'll get an email confirming that two-step verification for your Apple ID is off.

Apple ID - Two Step Verifications FAQ.    

2 Factor Authentication 

From the article below. If it has been on longer than 2 weeks, you can't turn it off. 

Can I turn off two-factor authentication after I’ve turned it on?

If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, however, you can unenroll for a period of two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require a higher level of security.

Apple ID -Two-factor authentication.       

The email should be from Apple and it should have gone to your Apple ID email address.

If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.   -

Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  

Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call.   -

If necessary, try Twitter

https://twitter.com/AppleSupport.    -          

From the Apple Support article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.