CNBC live video fails on iPad

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Level 1

8 points

CNBC live video fails on iPad

I have an iPad mini 2 with software version 12.5.4. It's a model MF074LL/A.

I use the CNBC application and have current version. It launches from iPad and I can view saved videos there however I cannot watch Live TV. I get message "An error has occurred. Tap to try again." I am able to "Listen" to the live stream. It's just the live video that fails. This has worked in past and I think stopped working several weeks ago.

I can launch CNBC and view Live TV on my iPhone 6s so it does not appear to be an issue with my subscription.

iPad mini, iOS 12

Posted on Aug 23, 2021 6:02 AM

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Answer 1

Top-ranking reply

Life_Is_Gr8 Author

Level 1

8 points

Sep 16, 2021 3:05 PM in response to claire504

Thanks @claire504,

I never did get any feedback from developers or info from Apple community. What I think I determined is that both the iPad Mini and iPad Air devices are no longer supported with Apple updates. Both devices are at iOS 12.5.4 and show "software is up to date." They do not recognize iOS 13 or 14 as an upgrade to download.

Related matter is that the CNBC application works on that level of iOS except for the live video feed. Fortunately I can log into my cable provide from those devices and then view CNBC live just fine.

Thanks for trying to assist and hoping above info might help others facing same issue.

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Answer 2

claire504

Community Specialist

Aug 24, 2021 6:54 AM in response to Life_Is_Gr8

Hi Life_Is_Gr8,

It appears you're unable to watch a live video stream in the CNBS app on your iPad mini 2, but can use other aspects of the app or watch the live video stream on other devices. The following article title may not describe what you're encountering, but the steps inside may help: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If you continue to encounter issues within the CNBC app, you may want to reach out to the app developer, so they can look further into the issue with their app further: How to contact an app developer - Apple Support

Best wishes.

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Answer 3

claire504

Community Specialist

Sep 7, 2021 12:04 PM in response to Life_Is_Gr8

Life_Is_Gr8,

Thanks for letting us know. You could also see if the following link may help get a response to help with the CNBC app: CNBC Help Center We hope that helps.

Take care.

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Answer 4

Life_Is_Gr8 Author

Level 1

8 points

Sep 7, 2021 11:29 AM in response to claire504

Thanks Claire. I saw your reply on Aug 24th and contacted App Developer support via Apple Store to report the issue. I never received a reply. Unfortunately the problem has not resolved.

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CNBC live video fails on iPad

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