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Stuck on lock screen while verifying update

I was able to download the latest iOS software (14.) then after selecting verify update, it got stuck. The bad news is, my phone got lock and I was not able to unlock because of this pop-up verifying update blocking the screen. Turning off my phone doesn't help either as this pop-up blocks the screen. Even using USB cable won't help as it needs to open my phone which I can't do now.

iPhone 11, iOS 14

Posted on Aug 23, 2021 9:00 AM

Reply
1 reply

Aug 24, 2021 8:28 AM in response to ramilae

Hi ramilae,


Thank you for using the Apple Support Communities. 


It sounds like your iPhone is stuck on a verifying update screen and we also see that you've already checked out the Apple Support article If you can't update or restore your iPhone, iPad, or iPod touch.


We have a YouTube video and another Apple Support article below that can help. 


If your iPhone won't turn on or is frozen - Apple Support

How to restart your iPhone if it’s frozen on the Apple logo — Apple Support - YouTube


Have a nice day.

Stuck on lock screen while verifying update

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