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Level 1

9 points

my iphone x is on the lock screen verifying an update and is stuck

how can i turn my phone off to fix the problem when i cant interact with it? The phone itself is stuck on the lock screen and it says verifying update. I cant turn y phone off because i have to swipe the power off feature and i cant interact with it. Please help.

iPhone XS

Posted on Sep 5, 2019 8:33 AM

Best reply

sergekills

Level 7

33,251 points

Posted on Sep 5, 2019 8:35 AM

Have you tried this? Force restart iPhone - Apple Support

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my iphone x is on the lock screen verifying an update and is stuck

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