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japius Author

Level 1

10 points

New AppleTV loses internet connection repeatedly

I have 3 AppleTV’s in the house but in the last few weeks one of them (the newest) freezes and loses internet connection randomly but multiple times a day. The only fix is to restart the unit.

In order to troubleshoot so far I have:

ensured I am on latest TVOS
changed from 5ghz to 2.4ghz wifi
reset factory settings
swapped with another unit in the house in case it was a location issue

is anyone else having a similar issue?

Apple TV, tvOS 14

Posted on Aug 23, 2021 4:38 PM

Top-ranking reply

rkaufmann87

Level 10

144,108 points

Posted on Aug 23, 2021 5:47 PM

Please try the following in this order:

1. Unplug your modem from its power source and Restart Modem.

2. Unplug your router from its power source and Restart router.

3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest.

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New AppleTV loses internet connection repeatedly

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