Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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japius Author

Level 1

10 points

New AppleTV loses internet connection repeatedly

I have 3 AppleTV’s in the house but in the last few weeks one of them (the newest) freezes and loses internet connection randomly but multiple times a day. The only fix is to restart the unit.

In order to troubleshoot so far I have:

ensured I am on latest TVOS
changed from 5ghz to 2.4ghz wifi
reset factory settings
swapped with another unit in the house in case it was a location issue

is anyone else having a similar issue?

Apple TV, tvOS 14

Posted on Aug 23, 2021 4:38 PM

Best reply

rkaufmann87

Level 10

141,216 points

Posted on Aug 23, 2021 5:47 PM

Please try the following in this order:

1. Unplug your modem from its power source and Restart Modem.

2. Unplug your router from its power source and Restart router.

3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest.

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New AppleTV loses internet connection repeatedly

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