​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


New AppleTV loses internet connection repeatedly

I have 3 AppleTV’s in the house but in the last few weeks one of them (the newest) freezes and loses internet connection randomly but multiple times a day. The only fix is to restart the unit.


In order to troubleshoot so far I have:

  • ensured I am on latest TVOS
  • changed from 5ghz to 2.4ghz wifi
  • reset factory settings
  • swapped with another unit in the house in case it was a location issue


is anyone else having a similar issue?

Apple TV, tvOS 14

Posted on Aug 23, 2021 4:38 PM

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New AppleTV loses internet connection repeatedly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.