User profile for user: japius
japius Author
User level: Level 1
12 points

New AppleTV loses internet connection repeatedly

I have 3 AppleTV’s in the house but in the last few weeks one of them (the newest) freezes and loses internet connection randomly but multiple times a day. The only fix is to restart the unit.


In order to troubleshoot so far I have:

  • ensured I am on latest TVOS
  • changed from 5ghz to 2.4ghz wifi
  • reset factory settings
  • swapped with another unit in the house in case it was a location issue


is anyone else having a similar issue?

Apple TV, tvOS 14

Posted on Aug 23, 2021 4:38 PM

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
147,032 points

Posted on Aug 23, 2021 5:47 PM

Please try the following in this order:


1.     Unplug your modem from its power source and Restart Modem.

2.     Unplug your router from its power source and Restart router.

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
147,032 points

Aug 23, 2021 5:47 PM in response to japius

Please try the following in this order:


1.     Unplug your modem from its power source and Restart Modem.

2.     Unplug your router from its power source and Restart router.

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 

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New AppleTV loses internet connection repeatedly

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