New 16GB ram 8Core iMac 1TB Drive ridiculously slow

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Level 1

5 points

New 16GB ram 8Core iMac 1TB Drive ridiculously slow

Hey 👋

As I mentioned above: I just bought an 8 core iMac with 16GB Ram and 1TB Drive and it runs ridiculously slow in Premiere Pro (native). 4K footage isn't previewing smooth at all – with no effects or filters on it. 1080p Videos are okay, sometimes, but also a bit laggy while render preview. While having After Effects and Premiere open at the same time, the iMac is laggy and crashes sometimes... Than the trackpad isn't working anymore. Is this the performance I have to live with or is there something wrong? I mean... It is completely new, nothing installed, except the Adobe Cloud and Google Chrome. I do not work with an external Drive. No USB is used or plugged in.

iMac 24″, macOS 11.4

Posted on Aug 23, 2021 5:53 PM

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Answer 1

Jack-19

Level 8

46,278 points

Aug 23, 2021 6:19 PM in response to maximilianm

Welcome to the Apple Support Communities.

I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities.
Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.

Cheers,

Jack

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Answer 2

rkaufmann87

Level 10

148,624 points

Aug 23, 2021 6:02 PM in response to maximilianm

If it is 14 days or less old and you bought it directly from Apple, please return it for an exchange. You can also do the following:

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

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New 16GB ram 8Core iMac 1TB Drive ridiculously slow

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