Can’t use mobile number for iMessages

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Can’t use mobile number for iMessages

Hey, so my girlfriend has been having this issue lately:

She recently got herself a new iPhone 12 and decided to change her Apple ID (sign out from her family-shared account, that’s basically a single account with 20+ devices linked to it, and switch to her new, own one which was **** of a mess to do).

The issue is, she cannot set iMessage properly to use her phone number to identify as iMessage user as default. The loading circle in settings keeps spinning but for some weird reason it doesn’t wanna switch from AppleID to phone number.

My theory is that her phone number is still somehow connected to the old family-shared AppleID.

Is there a quick and easy solution for this?

Thx in advance.

Posted on Aug 23, 2021 10:35 PM

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Answer 1

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Vilas_S

Community Specialist

Aug 24, 2021 4:43 PM in response to Hultonus

Hello Hultonus.

Thank you for using Apple Support Communities. It sounds like you're experiencing issues with an iPhone not recognizing the phone number for iMessage. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can. We do have a helpful resource that you can review for this specific issue. It has great recommended troubleshooting steps that you can try. Check out the link below:

Add or remove your phone number in Messages or FaceTime - Apple Support

Be sure to follow the steps listed within this resource. It should help with getting your phone number selectable in iMessage. Additionally, you can follow the steps listed under "If you can't see or select your number in Messages or FaceTime" at the bottom of the page.

We hope this information is useful. Cheers.

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Can’t use mobile number for iMessages

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