Return and Refund Policy

Here is the full Apple Returns & Refunds Policy in the US.

Below is an excerpt from the above policy that may be of interest to you:

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).

This means that IF you have purchased an engraved iPad within the past 14 days then you cannot exchange the product but you CAN return the product for a full refund.

Axel F.