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Hi guys!
I have an error after using airdrop for receive video files, but
iPhone Storage, On My iPhone, takes 11GB (Documents & Data)
And there are No items.
I can't find it and delete it, please help
iPhone 12 mini, iOS 14
Oleksii_iOS,
Thank you for providing that follow up information.
Do you have a computer? If so, connect your device and then Locate and view your connected device on your computer. Does the storage consumption shown on your computer match what you're seeing on your device?
If you've restarted and updated your device but the issue continues, you could restore your device as a next step or wait until a subsequent update. You can try to Restore your iPhone, iPad, or iPod to factory settings, just make sure to back up your device before restoring or making any changes. Here's How to back up your iPhone, iPad, and iPod touch.
You can also contact Apple Support. Here's how to Get Support.
Cheers!
Oleksii_iOS,
Thank you for providing that follow up information.
Do you have a computer? If so, connect your device and then Locate and view your connected device on your computer. Does the storage consumption shown on your computer match what you're seeing on your device?
If you've restarted and updated your device but the issue continues, you could restore your device as a next step or wait until a subsequent update. You can try to Restore your iPhone, iPad, or iPod to factory settings, just make sure to back up your device before restoring or making any changes. Here's How to back up your iPhone, iPad, and iPod touch.
You can also contact Apple Support. Here's how to Get Support.
Cheers!
Hello Oleksii_iOS,
Thanks for posting in Apple Support Communities!
We understand that when checking the internal storage on your device, Documents & Data is taking up space but you select it, you’re seeing “No items.” We’d to help.
Do you have any items in Files? Documents & Data such as document files are stored in Files. Here’s how to Use the Files app on your iPhone, iPad, or iPod touch.
Try to restart your device, when you check internal iPhone storage are you seeing the same “No items” message?
We would also suggest updating the iOS on your device. Make sure to back up before you Update your iPhone, iPad, or iPod touch.
Have a nice day.
Hello, barberlives123, thanks for Reply!
I turned off all another applications (Acrobat, GDrive, iCloud) and have only
On My iPhone and Recently Deleted
Have a last iOS version and made a restart my device
but it didn't help
Attached 6 screenshots - Please help :pray:
Hi, jdo_apple!
Thank you, restore (Erase All Content and Settings) has helped, I had made the back up,
and after restore, Files -> Recently Deleted - showed me my files, and I could delete it.
Cheers!))
Oleksii_iOS,
That's great! We're happy to hear this has been resolved after restoring your device.
Take care.
iPhone Storage, On My iPhone, 11GB (Documents & Data) but No items? (AirDrop)
