Apple ID and password lost
I am trying to activate an old iPhone and iPad however I don’t remember my Apple ID and password. What are my options?
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See if you can recover the ID/password. Use every email address you can think of.
Apple ID - How to find your Apple - An iCloud e-mail address is an Apple ID.
If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
If necessary, if you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.