I'm very frustrated by this. My new Mac Book Pro keeps restarting itself unexpectedly. There is an error given and I captured a screenshot which I'll post below. Can anyone help with this? Do I need to send this new machine back to Apple?
Some of the keywords in the error image below in case anyone is searching: panic(cpu, GPU Panic, Failed Power Play Resume. Shutting back down. TTL Error Message:, Error PSP, save fw was not saved...
See below
realwarpdesign wrote:
I'm very frustrated by this. My new Mac Book Pro keeps restarting itself unexpectedly. There is an error given and I captured a screenshot which I'll post below. Can anyone help with this? Do I need to send this new machine back to Apple?
Some of the keywords in the error image below in case anyone is searching: panic(cpu, GPU Panic, Failed Power Play Resume. Shutting back down. TTL Error Message:, Error PSP, save fw was not saved...
See below
https://discussions.apple.com/content/attachment/61b55514-97b1-4f96-9031-8ea2318e71c4
First thing —Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN
these all are known to cause issues.
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
https://support.apple.com/en-us/HT200553
If you have resolved all the suspect characters ie third party associated issues, keep in mind you have a limited 14 -days for a full refund or exchange for one that works out of the box as you expect .
Returns & Refunds - Shopping Help - Apple
https://www.apple.com/shop/help/returns_refund
You can always Call Customer Support (800) MY–APPLE (800–692–7753)
realwarpdesign wrote:
I'm very frustrated by this. My new Mac Book Pro keeps restarting itself unexpectedly. There is an error given and I captured a screenshot which I'll post below. Can anyone help with this? Do I need to send this new machine back to Apple?
Some of the keywords in the error image below in case anyone is searching: panic(cpu, GPU Panic, Failed Power Play Resume. Shutting back down. TTL Error Message:, Error PSP, save fw was not saved...
See below
https://discussions.apple.com/content/attachment/61b55514-97b1-4f96-9031-8ea2318e71c4
First thing —Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN
these all are known to cause issues.
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
https://support.apple.com/en-us/HT200553
If you have resolved all the suspect characters ie third party associated issues, keep in mind you have a limited 14 -days for a full refund or exchange for one that works out of the box as you expect .
Returns & Refunds - Shopping Help - Apple
https://www.apple.com/shop/help/returns_refund
You can always Call Customer Support (800) MY–APPLE (800–692–7753)
My MacBook Pro keeps shutting down. Even when I'm using it.
New mac book pro keeps restarting unexpectedly
