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Mac Book Pro Restarting Beacause of a Problem.

This is the error message:

This happens a lot. I don't know why, so I'm not sure how to reproduce it.

MacBook Pro 13″, macOS 10.15

Posted on Jun 12, 2020 6:38 AM

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Question marked as Best reply

Posted on Jun 12, 2020 12:15 PM

Kernel Panics can be caused by a Hardware issue or software driver issues.


Try running the Apple Diagnostics.


Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.


Also post a few more of the Kernel Panics if you have them. You can locate them using the Console app by looking for the Kernel Panic files within folders named something like: "Diagnostic Reports", "System Reports", "/var/log", or "/private/var/log" (I don't recall the exact folder names since Apple has changed them several times). If you click on one of these types of folders on the left pane of the Console app it will open another pane just to the right containing some files. A Kernel Panic file name will begin with "kernel" and end in ".panic". The date & time of the crash is also included in the file name. Please post several of these Kernel Panic files in their entirety like you did with the previous one.


The panic report you posted is a Page Fault which can be a memory issue and an Adobe app was also referenced in the panic report. Make sure to disconnect any external devices and make sure your apps and macOS are fully up to date.


Check to see if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a current list of the publicly acknowledged free repair programs for various Apple products (some have multiple repair programs):

https://support.apple.com/exchange_repair

2 replies
Question marked as Best reply

Jun 12, 2020 12:15 PM in response to Aksel_

Kernel Panics can be caused by a Hardware issue or software driver issues.


Try running the Apple Diagnostics.


Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.


Also post a few more of the Kernel Panics if you have them. You can locate them using the Console app by looking for the Kernel Panic files within folders named something like: "Diagnostic Reports", "System Reports", "/var/log", or "/private/var/log" (I don't recall the exact folder names since Apple has changed them several times). If you click on one of these types of folders on the left pane of the Console app it will open another pane just to the right containing some files. A Kernel Panic file name will begin with "kernel" and end in ".panic". The date & time of the crash is also included in the file name. Please post several of these Kernel Panic files in their entirety like you did with the previous one.


The panic report you posted is a Page Fault which can be a memory issue and an Adobe app was also referenced in the panic report. Make sure to disconnect any external devices and make sure your apps and macOS are fully up to date.


Check to see if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a current list of the publicly acknowledged free repair programs for various Apple products (some have multiple repair programs):

https://support.apple.com/exchange_repair

Mac Book Pro Restarting Beacause of a Problem.

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