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User profile for user: Alali27
Alali27 Author
User level: Level 1
4 points

I have a problem with my Face ID

I have problems with my Face ID

iPhone XS, iOS 14

Posted on Aug 24, 2021 4:12 PM

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User profile for user: barberlives123
barberlives123
User level: Community Specialist

Aug 25, 2021 11:01 AM in response to Alali27

Hello Alali27,


Welcome to Apple Support Communities!


We understand that you're having trouble with Face ID on your iPhone. We'd like to help.


We see that you've already checked out If an alert says Face ID has been disabled on your iPhone or iPad Pro. Have you tried the suggestions in that resource? Are you seeing that message, "A problem was detected with the TrueDepth Camera. Face ID has been disabled." when trying to set up or use Face ID?


If Face ID isn't working on your iPhone or iPad Pro, here are some additional steps you can try. And "If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support."


Have a nice day.

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I have a problem with my Face ID

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