activation lock
May I ask why i can't log in my apple account to the phone. When I log in, it keeps start over again
iPhone 5s
Question marked as
User profile for user:
Vilas_S
User level:
Community Specialist
Hello JanAlfie.
Thank you for using Apple Support Communities. We want to make sure that we're on the same page and understanding your issue correctly. That way we can do our best to assist you. We noticed that your subject line says "activation lock". Are you experiencing issues with an Activation Lock? Specifically, when you try to use your Apple ID and password to remove an Activation Lock, it loops back and asks you to sign in again? If so, we'd like to do our best to assist and point you in the right direction for help.
To confirm, if you visit the Apple ID website and you attempt to sign-in, are you able to do so successfully?
If you're able to successfully log-in without any issues, you can try to restart your iPhone and see if you're able to use your Apple ID to remove the Activation Lock:
Restart your iPhone - Apple Support
If you're prompted with password issues, you might need to reset your Apple ID password:
If you forgot your Apple ID password - Apple Support
If you're unable to successfully remove the Activation Lock with your Apple ID, you might want to review the following resource below. It has information and steps on how to request an Activation Lock removal:
How to remove Activation Lock - Apple Support
We hope this information is useful. Cheers.