A few days ago I installed the new Windows app iCloud-passwords. Immediately after installation, this app showed my passwords. However, after adding a new password, my passwords were no longer shown. Reinstalling the app does not solve the problem.
Does anyone know a solution for this problem? Thank you in advance.
Windows, Windows 10
Hello Jonge277.
Welcome to Apple Support Communities. We understand the Windows app to manage iCloud passwords isn't working properly for you. Let's walk through some steps to help resolve the issue.
Did you make sure to sign in with your account information? Look at the helpful guide here:
Manage iCloud passwords on your Windows computer
Open the iCloud Passwords app and sign in
You need to sign in to the iCloud Passwords app in order to view your passwords. You also need to sign in again after a period of inactivity.
You may need to check with the Windows documentation about setting it up:
Learn about Windows Hello and set it up
We look forward to hearing how these steps go for you.
Take care.
Thank you in advance for helping me to solve this problem.
I followed the steps as you described during the initial installation. I was able to use the app for about an hour. After adding some new passwords, all my passwords disappeared. All my passwords are still available on my iOS devices.
I did a reinstall of iCloud for Windows but that doesn't fix the problem. After logging in with Windows Hello, the app shows a spinning wheel and my passwords are not loaded.
Thanks for your response Jonge277.
We appreciate the additional information from your test with the app. Since your passwords have still gone missing from the app, we'd like to have you connect with our support teams for additional troubleshooting.
You can reach them through this link:
Or find the direct phone number to our support for your region here:
Contact Apple for support and service
Have a good day.
Windows iClouds-passwords not retrieving passwords
