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I phone 7

I’m trying to erase my information from my old iPhone seven. I forgot my Apple ID and it will not let me reset the password. What can I do to get my information erased?

iPhone 11, iOS 14

Posted on Aug 25, 2021 6:14 AM

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Posted on Aug 25, 2021 6:46 AM

if you have the original receipt to prove ownership take it with your ID to an Apple Store.

https://www.apple.com/retail/geniusbar/

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I phone 7

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