Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 Keeps Going to Lock Screen every 3 seconds

I bought my iPhone 11 about 5 months ago . It was working well until recently, when it keeps going to lock screen every 3 seconds. regardless of the number of times I unlock it, it keeps going back to lock screen. I have tried all known options including

  • adjusting the lock screen timeout to 5 minutes under the display and brightness option
  • resetting all iOS settings and restarting iPhone
  • erasing all the data (factory reset)

None of the options seems to be working.


The only option that works is holding down the power button to the right while the phone is in use. This is not a convenient option at all. Please I need tips on how to resolve this

Posted on Aug 25, 2021 12:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2021 9:13 AM

Hey adegbolathomas,


It sounds like you're having an issue with your iPhone locking unexpectedly. We can understand wanting to get that resolved. We want to help.


As the issue continues after a factory reset, that may indicate a hardware problem with the iPhone. We'd recommend contacting Apple Support for further assistance here: Get Support


Thanks!

2 replies
Sort By: 
Question marked as Top-ranking reply

Aug 26, 2021 9:13 AM in response to adegbolathomas

Hey adegbolathomas,


It sounds like you're having an issue with your iPhone locking unexpectedly. We can understand wanting to get that resolved. We want to help.


As the issue continues after a factory reset, that may indicate a hardware problem with the iPhone. We'd recommend contacting Apple Support for further assistance here: Get Support


Thanks!

Reply

iPhone 11 Keeps Going to Lock Screen every 3 seconds

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.