Face ID not working, suggest me how to make it work. My phone done have any kind of scratches or damage to distract camera vision. Sounds issue from software.

The support article you came here from should provide you with the steps needed to try to resolve this issue. Have you tried them all yet? If so, and they didn't help, I suggest that you contact Apple Support directly. To do so, simply select the "Get Support" link in the upper right-hand side of this forum's web page.