You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

imessage

I'm trying to set up my new iphone but it keeps telling me that activation of imessage is unseccessful. I've tried to follow the steps to fix it but nothing seems to be working. When I send a text message my email address comes up and when people are trying to call me they get a busy signal. My ph number didn't change. Help!


iPhone 11, iOS 14

Posted on Aug 26, 2021 12:42 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2021 3:21 AM

First, check to know whether you have an SMS plan enabled at least for One SMS with your carrier. Contact your Carrier (Cellular Service Provider) the agency who issued the SIM to you


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)



See the pic below


4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on (Watch the GIF hereunder)


1 reply
Question marked as Top-ranking reply

Aug 26, 2021 3:21 AM in response to pipfromchandler

First, check to know whether you have an SMS plan enabled at least for One SMS with your carrier. Contact your Carrier (Cellular Service Provider) the agency who issued the SIM to you


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)



See the pic below


4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on (Watch the GIF hereunder)


imessage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.