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User profile for user: JeffreyToseng
JeffreyToseng Author
User level: Level 1
8 points

iPad Pro is hanging with a small little circle symbol moving

Hi,


My iPad Pro is just hanging with a small little circle symbol moving and no response when pressing any button. This problem happens after I tried to reset the Network Settings yesterday. After that it is no response when pressing any button and just hanging with a small little circle symbol moving.



Is there anything I could do to get it working again?


Best

Jeff

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Aug 26, 2021 11:00 PM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
207,995 points

Posted on Aug 27, 2021 2:43 AM

Hello Jeff,

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support, or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
207,995 points

Aug 27, 2021 2:43 AM in response to JeffreyToseng

Hello Jeff,

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support, or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

Reply

iPad Pro is hanging with a small little circle symbol moving

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