Can’t change password

Hello. I just wanted to update. My Cousin’s son was able to get my password changed. So, all I know is, if you know someone that works for Apple, they might be able to help but if you don’t, well, you better make one. 😉

I’m going to use fake names here but it will illustrate what I’m saying.

I got the Apple ID EmailA@ME.COM in 2003. A few years ago when I got an iPhone X, I couldn’t remember my password so created a new Apple ID, EmailB@ICLOUD.COM and used it to setup my phone. At some point (it’s been a while so I don’t remember how) I got the password for EmailA@ME.COM changed and added it as an email account on my phone. I have facial recognition turned on so I never have to enter the password. In June I bought a new iPhone 12. I couldn’t remember what the password is for EmailA@ME.COM so I setup my phone with EmailB@ICLOUD.COM.

When go to iforgot.apple.com and go to forgot password it ask me to enter my Apple ID and then shows the last 2 digits of my phone number and I enter it and new screen loads that say a notification has been sent and to click approve. BUT no notification comes through.

I called Apple Support and a very nice Rep forced a notification to come to my phone and the next day I got a email that said in 2 weeks I would get either a text or phone call with instructions on how to change my password. The day came and passed and I never got any notification.

When I go iforgot.Apple.com I am back to where I started. It says it sent a notification but none shows up on my phone.

Both phone are logged using the EmailB@ICLOUD.COM and both are trusted devices.

I’m just not sure how to resolve this. When I worked for IU I could call my Apple Business Rep and he would get things done that Customer Service said couldn’t be done but I am not retired and have no one at Apple to reach out too. :(

Any help would be great appreciated.

[Email Edited by Moderator]

Thank both you for you replies. Yes I do have two factor authentication turned on both phones. I just don’t understand why my phone isn’t getting notifications from Apple? I have been trying to do this since the first of June. The only time a notification comes through is if an Apple Support person send it. I don’t understand why I can’t go to an Apple store with my devices (which were purchased new from the store with my credit card) and show them my passport or drivers license and prove I am me and get the password changed. In one hand I applaud the efforts to keep my account secure but then I read that some people can authenticate with ID or credit card. How do I become one of those people?

I cringe at trying to change my email account for everyone I know and everything on the Internet.

I truly appreciate your help. I spoke to my cousin and two of her children work for Apple. They both said they would see what can be done. I will update so others can know if they were able to find a solution.

Thank you and yes of course. Helping each other is one of the wonderful things about the Apple “family” 😃

The password is for my @me account. It is the email address I use for everything and have since 2003. It is not the Apple ID I use to log into my phone. My phone has the password to the account saved so I can get and sent email but I bought a new iPhone and the password doesn’t go to the new phone when I do a restore. Apple knows my name. They have my phone number. When I go to iforgot.Apple.com it shows the last 2 number of my phone. I complete the number and it says it sent a notification to my phone but no notification comes through. When I called support at the beginning of August the girl was able to send the notification to my phone and I approved it. The next day I got an email that stated “You will receive a text or a phone call at this number when your account is ready to recover on August 26, 2021 at 6:46:39 PM EDT. “ but I never of any notification or text.

This is extremely frustrating.

Just to clarify, the girl I spoke to August 12th got the notification to go through and started the recovery process. When I called today because I didn’t get a notification yesterday is the one that said there is nothing anyone can do to help.