Going from 3G to 5G for VOIP

Question

Level 1

11 points

Going from 3G to 5G for VOIP

Yesterday I received an AT&T Wireless Internet modem to convert my Voice Over Internet Protocol telephone from 3G to 5G. When I go to Systems and then to Network I see the modem listed and I'm asked to supply a configuration, a telephone number, an account name and a password.. I supplied "home phone' for the configuration, my home phone number for the phone number, the Account Name from the Modem and the password from the modem. This is apparently not the information that is required because when I click on connect I get a message the device does not exist. I now have no idea what to do. Any help will be greatly appreciated.

iMac 27″, macOS 10.12

Posted on Aug 27, 2021 2:46 PM

Reply

Answer 1

Aug 28, 2021 10:02 AM in response to Skypilot45

Skypilot45 wrote:

Still don't have a solution to the original problem. Still can't access the modem and VOIP phones still cannot connect to the internet and, consequently, do not function.

ATT Wi-Fi Support and Customer Service

Reply

Answer 2

Aug 27, 2021 6:32 PM in response to Skypilot45

As an aside, uninstall Norton. It is not needed and it may interfere with the operating system's built in functions.

Reply

Answer 3

VikingOSX

Level 10

123,290 points

Aug 27, 2021 6:14 PM in response to Skypilot45

I won't be any help with this, as I have Comcast, and use my own purchased cable modem with an Apple router. My OBI2182 VOIP phone connects wirelessly (802.11n) and uses Google voice as the service.

Hopefully, someone with a similar setup to yours will respond and get you past this configuration annoyance.

Reply

Answer 4

Skypilot45 Author

Level 1

11 points

Aug 28, 2021 10:12 AM in response to leroydouglas

ATT Wi-Fi Support and Customer Service was no help at all. They kept reaffirming that the modem was operating properly and internet access was being blocked by my MAC. I'm still struggling to determine exactly what information my MAC requires.

Reply

Answer 5

Skypilot45 Author

Level 1

11 points

Aug 28, 2021 9:32 AM in response to Jan Hedlund

Still don't have a solution to the original problem. Still can't access the modem and VOIP phones still cannot connect to the internet and, consequently, do not function.

Reply

Answer 6

Skypilot45 Author

Level 1

11 points

Aug 28, 2021 4:20 AM in response to VikingOSX

The wireless modem is working properly. It is my MAC that is requesting information befor it will allow the modem to connect to the internet. I do not understand what information my Apple MAC is asking for. It seems to be an apple issue to me.

[Image Edited by Moderator to Remove Personal Information]

Reply

Answer 7

Jan Hedlund

Level 7

24,235 points

Aug 28, 2021 4:29 AM in response to Skypilot45

Hi,

Since the photo of a label (which I assume is from your device) contains password and serial number information, I have asked the moderators to remove/edit. It would probably be wise to immediately change all passwords for this device.

Reply

Answer 8

VikingOSX

Level 10

123,290 points

Aug 27, 2021 4:16 PM in response to Skypilot45

Contact AT&T Wireless. Provisioning that modem is not an Apple issue.

Reply

Going from 3G to 5G for VOIP

Similar questions