I have a Firestick 4K and a Samsung Smart TV and I can open the app and see all the Movies and TV shows, but when I go to play a show it spins then give the the message Video won’t play check internet connection. I open Netflix and other app and everything plays fine.
Thanks
Hello Kluso67,
Thanks for reaching out to us for support. It's never fun when you're unable to play videos via the Apple TV app, and we are going to do everything we can to help you. When you have a free moment, please give the steps in the links below a try.
If you can't watch or stream movies and TV shows in the Apple TV app
We ask you to give the above steps a try because they can potentially resolve your issue. If you're still experiencing the same problem after completing the steps above, please do not hesitate to reach back out to us with some specifics on what you're seeing so that we can continue troubleshooting with you.
We also noticed that you visited an article before posting, Get the Apple TV app on your smart TV, streaming device, or game console. Let us know if you have any additional questions we can assist with about that. If you do, please do not include any personal information in your reply.
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Cheers!
Kluso67, Thanks for letting us know and for giving the previous troubleshooting steps a try. At this point, we recommend that you Contact Apple Support using the link below so that they can help you find a solution to the issue that you’re experiencing. Contact Apple Support Cheers!
I reset my appletv and the same thing.
Video Not Avalable. Check internet connection. But my Netflix and HBOmax all play just fine. This is at my camp and not my house, would that make a difference. Because it works just fine at my house on those fire sticks.
Kluso6, Thanks for providing us with those additional details. To make sure that we are on the same page, you mentioned that your Apple TV works perfectly fine at home but not at your camp. Is that correct? If so, can you tell us if you have access to a different Wi-Fi network at your camp that your Apple TV can connect to?
If you do, let’s have you connect to another Wi-Fi network followed by testing, and let us know if you’re still noticing the same behavior.
Change network settings on Apple TV
If your Apple TV can't connect to Wi-Fi
Thanks for using the Apple Support Communities. Cheers!
Remember that this is the app on a fire stick. All my other apps work fine. I can play movies in Netflix, HBOmax and others. Just when I try to play a show in the app, I get can’t play video, check internet connection. I’ve deleted the app and reinstalled, I’ve reset the app and cleared all history. I can play the previews before the shows, but not the actual show.
I get this much
Apple TV app wont play video on my Firestick 4K
