You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Having a hard time connecting using xfinity router

Having a hard time connecting to the internet via xfinity modem/ router

Posted on Aug 28, 2021 8:53 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2021 9:28 PM

Samnaguib Said:

"Having a hard time connecting using xfinity router: Having a hard time connecting to the internet via xfinity modem/ router"

-------


Five Thoughts:

A. Clear Temporary Internet Files:

If Safari is slow, try clearing out your Temporary Internet FilesHistoryCache, and Cookies

Go Here: Clear your Safari Browser History and Set Up Content Blockers on your iPhone, iPad, or iPod touch - Apple Support


B. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


C. Is Cellular Data ALWAYS Enabled?:

Cellular Data always overrules Wi-Fi. So, if applicable, disable Cellular Data, if enabled and see if you get Wi-Fi to work as intended.


D. Troubleshooting Connectivity:

Wi-Fi: If your iPhone won’t Connect to a Wi-Fi Network - Apple Support


if nothing above works...


E. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc)

  1. Go To: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Network Settings.
  5. Enter: [Your Passcode]
1 reply
Question marked as Top-ranking reply

Aug 28, 2021 9:28 PM in response to Samnaguib

Samnaguib Said:

"Having a hard time connecting using xfinity router: Having a hard time connecting to the internet via xfinity modem/ router"

-------


Five Thoughts:

A. Clear Temporary Internet Files:

If Safari is slow, try clearing out your Temporary Internet FilesHistoryCache, and Cookies

Go Here: Clear your Safari Browser History and Set Up Content Blockers on your iPhone, iPad, or iPod touch - Apple Support


B. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


C. Is Cellular Data ALWAYS Enabled?:

Cellular Data always overrules Wi-Fi. So, if applicable, disable Cellular Data, if enabled and see if you get Wi-Fi to work as intended.


D. Troubleshooting Connectivity:

Wi-Fi: If your iPhone won’t Connect to a Wi-Fi Network - Apple Support


if nothing above works...


E. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc)

  1. Go To: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Network Settings.
  5. Enter: [Your Passcode]

Having a hard time connecting using xfinity router

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.