Touch ID

Why did my Touch ID quit working when I got a new battery?

iPhone 7, iOS 14

Posted on Aug 29, 2021 1:56 PM

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Top-ranking reply

Lyssa

Level 8

41,405 points

Posted on Aug 29, 2021 1:58 PM

If you had the phone serviced by Apple or an Authorized Service Provider, contact them and have them fix it.

If it was a third party, contact them.

Touch ID failing after a repair is usually a hardware issue related to the repair.

~Lyssa

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1 reply

Top-ranking reply

Lyssa

Level 8

41,405 points

Aug 29, 2021 1:58 PM in response to PHOENIX1RWS

If you had the phone serviced by Apple or an Authorized Service Provider, contact them and have them fix it.

If it was a third party, contact them.

Touch ID failing after a repair is usually a hardware issue related to the repair.

~Lyssa

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