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Scamming - iPad resetting/ cleaning

hi,

my mother got a phone call recently from a scammer who tried to gain to gain access to her iPad. She was on the phone for 30mins before she realised it was a scam and hung up.

She was advised by her Bank that the iPad needs a ‘deep clean’. I’ve no idea what that involves.

It it a simple full reset in the Settings page or is there more to it?.

thanks for any advice.

iPad Air 3 WiFi, Cellular

Posted on Aug 29, 2021 2:55 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2021 3:01 PM

https://support.apple.com/en-us/HT201252


and maybe enable 2 factor for the appleID

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Scamming - iPad resetting/ cleaning

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