IPhone 6
A friend gave me iPhone 6, I have factory reset and it won't let past the apple ID and password for my account or my friends original ID and password. She said it has been removed from her Apple account. What do I do???
A friend gave me iPhone 6, I have factory reset and it won't let past the apple ID and password for my account or my friends original ID and password. She said it has been removed from her Apple account. What do I do???
Make sure your friend did all this:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Make sure your friend did all this:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
The only way to remove the ID is to use a way that requires entering that ID, whether it be through iCloud.com, on the device itself, or perhaps some other way. The only ones who can do this without that information are Apple and they will only do it with very strict ownership demonstration that your friend would have to provide to meet their requirements.
Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Thank-you. It appears she didn't turn off Find My Phone. I think I can connect via iTunes and restore that way, if not I think it is not able to be used.
Restoring it using iTunes won't turn off Find My Phone. Can you get her to do the steps in the link Limnos posted?
After I reset it yesterday, she can no longer logon to her old Apple Account. The phone also no longer recognises her old email address (Apple ID) and password which I used prior to the reset.
I did find online via google search that if I don't connect via WIFI and connect via Itunes it may let me restore and allow me to use my own Apple ID.
IPhone 6