iOS Mail fetching mail when set not to

Question

iOS Mail fetching mail when set not to

Charging iPhone Triggers Checking Mail (and on iPads as well)

have found a few other posts regarding this, and have been frustrated by this for a loooong time now, and just figured it out and was wondering if indeed it was happening when plugged into power, and it seems that yes, that is happening. Wondering if Apple did this intentionally or if is a BUG - but it is definitely NOT something people want.

There was an older post in here but it was too old for me to reply to, so had to do this. Here though, is a link to it, and another from a separate source.

https://discussions.apple.com/thread/8416886

https://apple.stackexchange.com/questions/371253/ios-13-mail-auto-fetch-will-not-disable

Sure wish they would give it up and fix and / or undo this!

iPhone SE

Posted on Aug 30, 2021 2:32 PM

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Answer 1

Top-ranking reply

Erin_B11

Community Specialist

Aug 31, 2021 9:30 AM in response to Robert H. Ziller

Hello Robert H. Ziller,

Thank you for posting in the Apple Support Communities. We understand wanting to adjust the fetch settings for Mail, and we'd like to provide you with some information.

As it turns out, your iOS and iPadOS devices will fetch new data in the background only when your device is charging and connected to Wi-Fi. This info can be found in the section "Check Mail Fetch and Notification settings" here:

If you can't receive email on your iPhone, iPad, or iPod touch

From there, your experience with Mail is welcome. Please leave that feedback here:

Product Feedback

We hope this information is useful. Kind regards.

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Answer 2

Aug 31, 2021 11:37 AM in response to Erin_B11

I read the link you sent - and submitted feedback - as what it says is not what it is doing. It says "With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi." but it is doing this with Push off, each account set to manual and the Fetch schedule set to manual. It should not be checking mail in the background, period. This has been going on for some versions backward and people are not at all happy with it. This is a bug, be it intention or not, I don't know, but a bug and needs fixed.

Thank you.

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Answer 3

Erin_B11

Community Specialist

Aug 31, 2021 1:25 PM in response to Robert H. Ziller

Robert H. Ziller,

Thanks for getting back to us after taking a look at the article we shared above.

If you turn Wi-Fi off either in Control Center or in Settings, to test the issue further, and connect the device to power, does Mail still fetch unexpectedly? This step can help you identify whether the fetch schedule matters, or if the only criteria is that the device is charging and connected to Wi-Fi.

If the issue persists unexpectedly, then we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here:

Get Support

Have a great day.

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Answer 4

Aug 31, 2021 2:28 PM in response to Erin_B11

Hello again - I am by no means the only one experiencing this problem, and like I said, since a few iOS versions back. This does not happen on our iPad Air running 12.5.4 (and of course it does not have the Push, Fetch options). Likely it is considerably wide spread but since most people don't have it set to not check mail automatically they would never know, or notice. Like I said, this happens on our iPhone 12 mini, iPhone SE and new iPad Pro all running 14.7.1. I don't know what you mean by "if the issue persists unexpectedly" as it has been doing this for a long time now, and does it regularly. It is not particular to a specific device, nor is it specific to me. If this was not intentional on Apple's part, then it is a bug - and the Mail settings to defer from default of checking automatically are not working. This is plain and simple a bug that Apple needs to address; I left a feedback like you asked, but it will do me no good trying to contact support as there is nothing for me to do on this end.

I forgot to mention - unless needed, we do not have Cellular data turned on so it is off pretty much all the time, and of course turning WiFi off (as you suggested) would thus make checking Mail impossible, so that has nothing to do with the issue.

Be safe.

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iOS Mail fetching mail when set not to

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