snow leapord time machine backup hangs
My neighbor has a 2009 iMac, that he is trying to restore from a time machine backup. He has not upgraded beyond snow leapord, because he doesn't want to lose his scroll arrows, which are essential for Photoshop. His computer freezes after it asks for the password, and it is calculating how long it is going to take to update. I pulled the cord on it once, while it had been stuck on that screen for at least two hours. The computer rebooted as if I had never asked it to revert to a backup. I restarted the restoration process again. What steps should I take if it hangs again during the restoration process?