snow leapord time machine backup hangs

My neighbor has a 2009 iMac, that he is trying to restore from a time machine backup. He has not upgraded beyond snow leapord, because he doesn't want to lose his scroll arrows, which are essential for Photoshop. His computer freezes after it asks for the password, and it is calculating how long it is going to take to update. I pulled the cord on it once, while it had been stuck on that screen for at least two hours. The computer rebooted as if I had never asked it to revert to a backup. I restarted the restoration process again. What steps should I take if it hangs again during the restoration process?

Posted on Aug 30, 2021 8:10 PM

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Posted on Aug 30, 2021 8:44 PM

The computer is 13 years old and WAY WAY WAY overdue to be replaced. It has zero value and is likely suffering from a hardware failure which is too bad as parts (with the exception of RAM and a HD replacement) are nowhere to be found. In addition the Time Machine External Hard Disk is 5 years or older it's probably done for too.


Try to restart in Safe Mode without any peripherals installed including his Time Machine drive and see if it boots. If it does not then have him boot into the Recovery Partition (Command + R on startup) open Disk Utility and check the HD's health 3 - 4 times and see if any errors appear. If any do, the HD is gone.

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Aug 30, 2021 8:44 PM in response to AntonyFromWatertown

The computer is 13 years old and WAY WAY WAY overdue to be replaced. It has zero value and is likely suffering from a hardware failure which is too bad as parts (with the exception of RAM and a HD replacement) are nowhere to be found. In addition the Time Machine External Hard Disk is 5 years or older it's probably done for too.


Try to restart in Safe Mode without any peripherals installed including his Time Machine drive and see if it boots. If it does not then have him boot into the Recovery Partition (Command + R on startup) open Disk Utility and check the HD's health 3 - 4 times and see if any errors appear. If any do, the HD is gone.

Aug 31, 2021 4:28 AM in response to rkaufmann87

I know that the iMac is old, but it boots fine. Photoshop started having issues last week, which is why he wants to revert to the way it was before it was acting up. He has a brand new Mini that he uses on the internet. The iMac is mainly for Photoshop, iMovie, etc, which he claims that it runs better than the mini. He needs an older Mac running snow leapord, because of the graphic work that he does, which needs to have the scroll arrows. The time machine drive is only two years old. I can try running disk utility remotely from the mini to check the iMac's drive.

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snow leapord time machine backup hangs

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