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Hello,


I have a problem to sign in another account that I have, I used my phone number and the code was verificated but it also asks for a code from the email in my icloud that I don't have access.

I would like to know how to fix this problem.


Thank you for your time,

with respect,

Altina Musa

Posted on Aug 31, 2021 10:22 AM

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Question marked as Best reply

Posted on Aug 31, 2021 11:11 AM

  1. Go to your Apple ID account page and click "Forgot Apple ID or password."
  2. Enter your Apple ID, select the option to reset your password, then choose Continue. ... 
  3. Enter your Recovery Key for two-step verification.*
  4. Choose a trusted device.* We'll send your device a verification code.


You can also try this:

https://support.apple.com/en-us/HT204921


3 replies
Question marked as Best reply

Aug 31, 2021 11:11 AM in response to altinamusa

  1. Go to your Apple ID account page and click "Forgot Apple ID or password."
  2. Enter your Apple ID, select the option to reset your password, then choose Continue. ... 
  3. Enter your Recovery Key for two-step verification.*
  4. Choose a trusted device.* We'll send your device a verification code.


You can also try this:

https://support.apple.com/en-us/HT204921


Aug 31, 2021 11:40 AM in response to altinamusa

Go to the forgot apple id page on the web, input your credentials and they will send you a code to one of your trusted devices, you say you have access to your phone right? This will guide you step by step and help you recover and change your password.

https://appleid.apple.com/


also, read this in detail if the above wont work

https://support.apple.com/en-us/HT201487


good luck!


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