Hi, I am trying to login my email for iCloud but it’s not letting me. The reason is because it’s asking to send a code to my old phone number I don’t use anymore.
Is there any other alternative as to how this can be resolved? Would gladly like to get solutions to fix the issue.
Thanks
iPhone XR, iOS 16
Hello,
This sounds like Two-factor Authentication. You can either receive codes from a trusted device or at a trusted number. Do you have any other Apple devices already signed in with your Apple ID? If so you can get a code from one of them.
Get a verification code and sign in with two-factor authentication - Apple Support
"Use the code displayed on your trusted device
If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.
If you don't have any other device you may need to try the account recovery option.
"If you still can't sign in
If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."
I hope this helps.
Hello,
This sounds like Two-factor Authentication. You can either receive codes from a trusted device or at a trusted number. Do you have any other Apple devices already signed in with your Apple ID? If so you can get a code from one of them.
Get a verification code and sign in with two-factor authentication - Apple Support
"Use the code displayed on your trusted device
If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.
If you don't have any other device you may need to try the account recovery option.
"If you still can't sign in
If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."
I hope this helps.
njima241 Said:
"ICloud email: Hi, I am trying to login my email for iCloud but it’s not letting me. The reason is because it’s asking to send a code to my old phone number I don’t use anymore. Is there any other alternative as to how this can be resolved? Would gladly like to get solutions to fix the issue."
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Changing the Phone Number:
Sounds like you may need to add a Trusted Device.
To Get the Phone Number Changed...
Contact Apple Support: Ask the Apple Rep to modify it over the phone. If permitted to do so, then inform to modify the Phone Number associated to your Apple Account, to what it should be. Important: Perform a Trial & Error login session with the Apple Rep prior to ending the phone call.
Contact ApleSupport.
iCloud email
