I ordered a macbook air through the education store and it was delivered, however, the package didn't inlcude the free airpods. Are they being sent separately?
[Re-Titled by Moderator]
Contact apple support: https://support.apple.com/contact
When you placed the order was it mentioned in the agreement that you will receive the free airpods? Since you did not purchase it directly from apple chances are you are not eligible. However, contact apple support to confirm:
Yes, if you have selected free Airpods, you will get it separately. Not to worry.
They were a part of the purchase process. You select free AirPods, upgrade to wireless AirPods or further upgrade, $90, for AirPod pros or you can select you don’t want any. I selected the free AirPods. It was ordered directly through the apple website.
The education store is on the apple website. It’s for students.
Ordered a MacBook Air through the education store but the package didn't include the free AirPods.
