If I put my airpods pro's on noise cancelation I can still here voices clearly

Greetings, Saskfishing!

From your post, it sounds like you are looking for information about the noise cancellation feature on your AirPods. We’re glad that you reached out to the Apple Support Communities. We want to try and help you find the answers you need. Check out this link to learn how to Change noise control modes on AirPods with iPhone. Also, this page provides information specifically about noise cancellation: AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode.

We hope this information helps you out.

Warm wishes.

Saskfishing,

We're glad to see you had a chance to look at your settings. We can understand your concerns if this did not help to solve the problem. How long has it been since you purchased the AirPods? From where did you purchase the AirPods? Has it been less than 14 days? If so, and you did purchase them from Apple, you may be able to return them. To check out more information about returns, look here: Returns & Refunds. If they were purchased outside of Apple, you'll want to reach out to the point of sale to inquire about their refund policy.

If it has been longer than 14 days and you did purchase from Apple, you'll want to Contact Apple for support and service. We hope this information helps you out.

Kind regards!

Saskfishing,

We're happy to help. It's hard to say if you require an update. What version of the AirPods firmware is on your AirPods? You can find this in Go to Settings > Bluetooth > AirPods type/name. Tap "i", then scroll down to the About section to see the firmware version.

Depending on the AirPods type, updating the firmware may require different steps. You can reach out to Apple directly so they can guide you on how to update the firmware if needed. Click here to Get Support.

We hope this information helps you out.

Cheers!