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Billing Problem

Lost old Debit Card. Got it replaced. However cannot change in my billing details. Continuously told by apple. that I have a billing problem, which I cannot do anything about. Please help.

MacBook Pro 13″, 11.0

Posted on Aug 31, 2021 9:21 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 31, 2021 11:11 PM

Hi emeka59,

Welcome to the Apple Community.


Your Apple ID is the account you use to access Apple services,

such as the App Store, Apple Music, iCloud, iTunes, iMessage, FaceTime and more.


Apple support can guide you through the steps to update your credit card details.

See the article that opens from the link below.


Change, Add or Remove Apple ID Payment methods

https://support.apple.com/en-us/HT201266


Hope this works for you :-)

3 replies
Question marked as Top-ranking reply

Aug 31, 2021 11:11 PM in response to emeka59

Hi emeka59,

Welcome to the Apple Community.


Your Apple ID is the account you use to access Apple services,

such as the App Store, Apple Music, iCloud, iTunes, iMessage, FaceTime and more.


Apple support can guide you through the steps to update your credit card details.

See the article that opens from the link below.


Change, Add or Remove Apple ID Payment methods

https://support.apple.com/en-us/HT201266


Hope this works for you :-)

Sep 1, 2021 10:48 PM in response to emeka59

Sorry that has not worked for you.

Wondering why not, or if there was an error message that suggests a solution solution.


We are all Apple users like yourself here, so have no access to your account to see what the difficulty may be,


If your Apple ID is locked or disabled: this article may help 

(eg … after entering too many wrong log-in attempts)

https://support.apple.com/en-us/HT204106

or try:

Apple ID Support:

https://support.apple.com/apple-id


There is a "Get Support" link to Apple at top right on this discussion page,

or

Apple phone numbers around the world

Contact Apple for support and service:

https://support.apple.com/en-us/HT201232


All the best :-)

Billing Problem

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