Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cannot login my account

i'm currently using ipad mini model A1432 with version 7.1.1. Why i cannot login my account and download app?

iPad mini Wi-Fi

Posted on Aug 31, 2021 9:40 PM

Reply
Question marked as Best reply

Posted on Sep 1, 2021 4:00 AM

Your iPad mini1 (WiFi Only - 16GB) is not running the most recent version of iOS supported by your device. Your iPad mini can (and should) be updated to iOS 9.3.6 - this being the final version of iOS that has been released for your iPad.


However, being so far behind, you will likely need to perform the update using either either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter.


Apple ended update support for the iPad mini1 in September 2016. Your iPad cannot be updated to iOS 10 or later major versions of iOS, as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS. The iPad mini1 is obsolete.


You need to consider that compatible Apps for your iPad are increasingly difficult to find - as third-party developers are increasingly dropping support for iOS versions preceding iOS11/12/13. As older versions of Apps are removed from the Apple App Store, you’ll not be able to (re)download or install them - which may severely limit the usefulness and utility of your iPad. As such, if you want or need to access most current Apps, requiring more recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model.


Of current models, even the entry-level iPad8 has specifications and capabilities that will massively outperform you current iPad - and is compatible with the vast majority of current Apps. Other models are more powerful still.


I hope this information provides helpful and succinct clarity as to your available options - and the fundamental limitations of your iPad mini1.


1 reply
Question marked as Best reply

Sep 1, 2021 4:00 AM in response to oh160

Your iPad mini1 (WiFi Only - 16GB) is not running the most recent version of iOS supported by your device. Your iPad mini can (and should) be updated to iOS 9.3.6 - this being the final version of iOS that has been released for your iPad.


However, being so far behind, you will likely need to perform the update using either either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter.


Apple ended update support for the iPad mini1 in September 2016. Your iPad cannot be updated to iOS 10 or later major versions of iOS, as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS. The iPad mini1 is obsolete.


You need to consider that compatible Apps for your iPad are increasingly difficult to find - as third-party developers are increasingly dropping support for iOS versions preceding iOS11/12/13. As older versions of Apps are removed from the Apple App Store, you’ll not be able to (re)download or install them - which may severely limit the usefulness and utility of your iPad. As such, if you want or need to access most current Apps, requiring more recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model.


Of current models, even the entry-level iPad8 has specifications and capabilities that will massively outperform you current iPad - and is compatible with the vast majority of current Apps. Other models are more powerful still.


I hope this information provides helpful and succinct clarity as to your available options - and the fundamental limitations of your iPad mini1.


cannot login my account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.