Apple Intelligence is now available on iPhone, iPad, and Mac!
📢 Newsroom Update
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
Hi everyone,
I've got a problem with my MacBook and I don't know how to fix it. It just shuts down randomly and sometimes reboots subsequently or ends up in a reboot loop. Somehow this happens especially often when I'm on my first Zoom call of the day in the morning.
I have done an Etre Check which I will post it below.
Can anyone help? Thanks in advance.
MacBook Pro 13″, macOS 11.5
Hi,
Try to check your MacBook Pro with Apple Diagnostics if it reports hardware error.
Use Apple Diagnostics to test your Mac - Apple Support
Apple Diagnostics reference codes - Apple Support
If it doesn't help, you'd better make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Hi,
Try to check your MacBook Pro with Apple Diagnostics if it reports hardware error.
Use Apple Diagnostics to test your Mac - Apple Support
Apple Diagnostics reference codes - Apple Support
If it doesn't help, you'd better make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
MacBook Pro 2016 shutting down randomly
