I was texting a friend when I lost signal. I had four dots where the bars usually display at the top right hand corner of my phone. When I got my signal back, he said all of our previous text messages disappeared from his phone. How does that even happen? Is there a way to retrieve the lost messages - 2 years worth? So strange.
iPhone 12 Pro
axr4564,
Thank you for the update. If you didn't lose the text history also, then your friend would be better served to start their own thread on the issue or to Contact Apple Support themselves for assistance. They can refer to this thread when they do so the support advisor would have some context to the issue.
Regards.
Hello axr4564,
Thank you for using Apple Support Communities.
We understand that you were texting a friend and lost your signal, getting dots instead of the bars. When your signal returned, he had lost all of the text history between you. This would be something that they would want to troubleshoot themselves so that the specifics of their phone and system can be addressed.
Best regards.
Thank you for the reply.
I also forgot to include that, after I did a restart, I then regained signal - and that was when his texts from me disappeared.
Thank you for the suggestion. It’s appreciated.
Missing text message history for recipient after sender has no service
