Privacy Loss while using headphones

Problem starts when someone calls you on social media (facebook messenger) and you are watching youtube videos. Whenever someone calls you the audio will be played both in headset and handset along with incoming call sound.


For instance if you are watching a youtube video and using messenger and you got a call in messenger your incoming call audio will be played both in headphones and in your handset. When you play the next video in youtube without disconnecting the call, the sound of the video will be played in both headphones and handset. This problem occurs in both bluetooth headset and in original headset provided by apple.


In my case, I was watching adult content. I just ignored the call and continued watching but I found that audio was playing both on headphone and handset. I was using headphone so that audio cannot be listened by people near me. But due to this issue I loss my privacy. My audio was leaked.


I have sent this issue for more than 4 times via feedback assistant. But no any response till date

Posted on Sep 1, 2021 11:21 AM

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10 replies

Sep 2, 2021 10:14 AM in response to Adhg55

Got it, Adhg55,


It sounds like you hear sound from the speaker and headphones in any app while on a call, correct?


Do you experience the same behavior after you restart your iPhone?


If you're on an audio call and experience this behavior, tap the Speaker icon on the call, which option is checked here? Do you see your Bluetooth headphones as the audio source?


We appreciate you working with us.


Kinds regards.

Sep 2, 2021 8:31 AM in response to Adhg55

Hi Adhg55,


Welcome to the Apple Support Communities!


We understand that when you're using your headphones, you can hear the caller and the audio from YouTube from the iPhone speaker as well as your headphones. You also mentioned you've reported this behavior via the Feedback Assistant. Are you running iOS beta software?


We look forward to your reply.


Cheers!

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Privacy Loss while using headphones

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