FaceTime crashing

My daughters iPad has been dropping facetime calls and hanging up as soon as she answers or as soon as someone picks up. I took it to the Apple store and they said there is no way it’s related to the actual iPad it would have to be dealt with by Apple support.

iPad, iPadOS 14

Posted on Sep 1, 2021 12:20 PM

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FaceTime Crashes when Newer Device on 14.1 is connected to older device Good day all. I have family who are using an iPad to call FaceTime. They are on iOS 14.1. We are using an older iPad which is on iOS 12.4.8. Before they updated to iOS 14, we were able to have FaceTime calls without issue. Now, after they have updated to iOS 14 (and subsequently iOS 14.1), our FaceTime calls seem to crash after about 7-10 minutes. Our screen (on the older iPad) seems to go black for a second and then go to the home screen with the app icons. We see a green bar at the top that says "click to return to FaceTime". Then, the call just drops. This occurs every 10 minutes into a call. We know we're not the only ones experiencing this - other family members around the world are having the same issue (as they are on older devices and cannot update to iOS 14). Is anyone else experiencing this? Thanks.
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FaceTime crashing

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