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User profile for user: jamescroci5
jamescroci5 Author
User level: Level 1
4 points

apple tv not showing app & I can't download from app store

My Apple TV has issues with Paramount+. I inherited the Apple TV hardware and have removed the previous user's account and added my own. If I try to download an app from the app store and I already have it; the app's "update" option requires me to log in with the prior owner's info. If I delete the app, then re-download, I can log in without problem.


My issue is that the Paramount+ app does not show in my apps but when I try to download it, it shows "update" and I need to login to the previous owner's account.


I'd prefer not to factory reset and lose all my settings. The Paramount+ app is the only one that has given me this issue.

Apple TV HD, tvOS 14

Posted on Sep 1, 2021 3:24 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,998 points

Posted on Sep 1, 2021 3:53 PM

inherited the Apple TV hardware

It is recommended to reset the device for a new owner, to get rid of all the previous user’s settings. Then you don’t have to search for all instances where the old account was used.


If I try to download an app from the app store and I already have it; the app's "update" option requires me to log in with the prior owner's info. If I delete the app, then re-download, I can log in without problem.

App Store apps stay linked to the account that was used to install them initially. That is why deleting and re-downloading would apply the new account to the fresh app.


My issue is that the Paramount+ app does not show in my apps but when I try to download it, it shows "update" and I need to login to the previous owner's account.

Then I believe this app is still installed on the device somewhere. Search the Home Screen and the folders.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,998 points

Sep 1, 2021 3:53 PM in response to jamescroci5

inherited the Apple TV hardware

It is recommended to reset the device for a new owner, to get rid of all the previous user’s settings. Then you don’t have to search for all instances where the old account was used.


If I try to download an app from the app store and I already have it; the app's "update" option requires me to log in with the prior owner's info. If I delete the app, then re-download, I can log in without problem.

App Store apps stay linked to the account that was used to install them initially. That is why deleting and re-downloading would apply the new account to the fresh app.


My issue is that the Paramount+ app does not show in my apps but when I try to download it, it shows "update" and I need to login to the previous owner's account.

Then I believe this app is still installed on the device somewhere. Search the Home Screen and the folders.

Reply

apple tv not showing app & I can't download from app store

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