flashing folder with question mark

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Level 1

8 points

flashing folder with question mark

Hey,

ok im praying someone call help! im leaving my job, and was asked to reset my mac pro. i followed these steps (https://support.apple.com/en-nz/HT201065). my problem is point 7, i didnt realise it was for another chip, not the apple chip, so now im stuck.

when i open disk utility, i have 1 internal disk (apple ssd ap...), and 1 disk image (apple disk image).

when i try boot and holding option, i dont see any disks.

any clue??

thanks

MacBook Pro 13″, macOS 10.15

Posted on Sep 2, 2021 9:20 AM

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Answer 1

Best reply

stevejobsfan0123

Level 9

54,384 points

Sep 2, 2021 3:11 PM in response to JosephOR

In that case, once you boot into recovery, instead of choosing Reinstall macOS, go back to Disk Utility. Once there, go to "View" in the menu bar at the top, then "Show All Devices." Do you see the hard drive now? You may have to create a new partition. I'm guessing when the old one was erased it was formatted improperly. If you see partition on the hard drive, erase it again, and if not, press + to create a new one, name it Macintosh HD, choose APFS for the format (if it is not an option, then choose Mac OS Extended (Journaled). Make sure the GUID partition map is selected as well.

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Answer 2

JosephOR Author

Level 1

8 points

Sep 2, 2021 9:37 AM in response to stevejobsfan0123

thanks for the link..do i follow the whole page?

sidenote, i dont see 'macintosh hd' in disk utility. also, pressing and holding the power button just turns it straight off again (cmd + r open utility for me, so not sure where 'options' are)

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Answer 3

Sep 2, 2021 10:01 AM in response to JosephOR

Holding the power button should work... it can take a while. You're shutting it off, then holding the power button as it turns back on, correct? Are you sure this is an M1 Mac?