I am still seeing blocked senders in my inbox. The Apple forums say that there are three options in settings, but I only have two options - “Leave in Inbox” or “move to trash.” I’ve chosen to move to trash, but all that happens is that the emails show up in my inbox with a red circle with with a line through it. I’m using an iPhone 11 Pro.
iPhone 11 Pro, iOS 14
Hi there Pattiedawn,
It sounds like you're still receiving emails from a blocked contact in the Mail app on your iPhone. We're glad you've connected with us in Apple Support Communities, and we can provide some guidance.
To begin, let's check to be sure the email address is indeed blocked by going to Settings > Mail, then under Threading, tap Blocked.
Next, once you've ensured the email address is listed as a blocked email address, let's take a step back to Settings > Mail > Blocked Sender Options, and make sure 'Move to Trash' is selected there instead of 'Leave in Inbox'.
"When you block an email, by default, it marks the message as Blocked but keeps it in your Inbox." Have a look at the 'Block senders' section of this link for more information:
Use mailboxes to organize email on your iPhone, iPad, or iPod touch
Learn more about blocking emails on your iPhone here:
Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch
We hope this information is helpful. Don’t hesitate to let us know if you have any more questions.
Cheers.
I checked my blocked senders and they are definitely listed. I also checked my blocked sender options and "Move to Trash" has been selected.
Interestingly though, I can see that most of my blocked senders are not getting through, but some still are showing up in my inbox with the circle/red line. Why would that be?
Pattiedawn,
Thanks for following up with us and checking your settings. We'd like to learn more to see how we can help.
Which iOS version is listed in Settings > General > About on your iPhone?
Are you able to move these emails to Trash from your Inbox? Is this happening with an iCloud Mail account or a different email account? If you view your inbox using a web browser, like Safari, are you seeing the same issue there?
Send over these details, and we'll take a closer look from there.
Take care.
I am using version 14.7.1. To be honest, I'm not sure whether the 'break through' blocked senders are coming through on my apple address or my comcast addresses. I'll make sure to check when one comes through again and I'll let you know. And, yes, I can move them from my inbox to my trash.
Blocked senders
