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i cant call or message my husbands iphone from my iphone and ive tried everything i can think of including reset on both phones

I can’t call or text my husbands iPhone XR from my iPhone se and I’ve tried everything including resetting both phones

Posted on Sep 4, 2021 8:56 AM

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Question marked as Best reply

Posted on Sep 4, 2021 9:04 AM

What happens when you call your husband’s phone? Can you call his phone from a landline? Here’s a bunch of things to check from his end:


FIRST: Are your missed calls in Phone/Recents on his phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in his contacts will go directly to voicemail. (Is your phone number in his contacts)?
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk his carrier into replacing his SIM card (thanks to ASC user DShelbyD)


1 reply
Question marked as Best reply

Sep 4, 2021 9:04 AM in response to pennyfromtrenton

What happens when you call your husband’s phone? Can you call his phone from a landline? Here’s a bunch of things to check from his end:


FIRST: Are your missed calls in Phone/Recents on his phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in his contacts will go directly to voicemail. (Is your phone number in his contacts)?
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk his carrier into replacing his SIM card (thanks to ASC user DShelbyD)


i cant call or message my husbands iphone from my iphone and ive tried everything i can think of including reset on both phones

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